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Who is responsible for paying for the service?

As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.

Do I need a permit for restoration work?

When required, your ServiceMaster Restore Project Manager will take out the appropriate permit(s) on your behalf, identifying our company as the general contractor. If applicable, permit fees are included in the estimate and may be covered by the insurance company.

Is There a Difference Between Mold and Mildew?

With water damage claims on the rise, we hear a lot of talk these days about the dangers of mold.  Within 24 to 48 hours of water damage, mildew and mold can start growing on wood products, tiles, drywall, carpets, fabrics an

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